​Got Questions?

How much do you charge for events?
At Rockin' Robin DJs, all of our events are *Custom Fit* to specifically meet each client's needs and vision.  We don't want you to any pay more than you should, or pay for anything that you do not need or want.  There are several factors that go into providing the best possible quote for each event.  Some of those things and items are listed below.

  • Is your event within our regular service area?    
  • Is your event upstairs or down with no elevator? Yikes!
  • Is your event outdoors with no cover for our equipment?
  • Is your event both outdoors and indoors?
  • How many hours do you want the DJ to play music?
  • Will you want to add specialty lighting such as uplighting or a custom displayed monogram?
  • Will we need to provide audio video equipment for a photo montage or slide show presentation?
  • If your event is a wedding, will you need a special clip-on  microphone for your officiant during the ceremony?
  • Will we need to provide handheld microphones and mic stands for singers or readers during the ceremony?
  • Will you want to add karaoke with fun party props i.e. feather boas, tambourines, replica guitars?
  • Will you want to add interactive games and contests?
  • Will we need to upgrade the sound system and lighting to accommodate a much larger audience?

What is your method of payment?
Personal check, company check, credit card through PayPal, cashier's check, money order or cash in person. Note: Until our website's "Make a Payment" page is up, you will need to call our office for credit card PayPal payments 

Is there a deposit required and when is the final payment due?
In most any business, deposits are the best way for both parties to commit to one another. You will never be asked to pay a deposit until after you receive a written contract or invoice from us.  Deposits vary depending on the amount charged for the event.
Final payments for events like Weddings are required to be paid when we meet to plan everything with our clients as we get closer to the event date.

Most non-wedding events require a 50% deposit of the total amount due for the event with the balance can be paid on or before the date of the event. 

In some cases, you may hire us for an event that is only days or a few weeks away and in that case, the total amount due may be required in full before the event takes place. Many clients pay their event in full upon receiving a written contract anyways.

If the final payment due is written on a personal "out of state" check, the payment must be paid in full 14 days prior to the date of the event.  This is also discussed before you book your event and this is also noted on the contract.

What if our event is outdoors and it looks like rain, can you just move from one place to another?
The professional equipment we use is very expensive, the speakers are heavy and it takes additional time to set everything up.  If your event is outdoors, in most cases our equipment will need to be protected from the elements and under a safe "approved" covered area with a good grounded outlet in the general area.

If you cannot not provide a safe covered approved area for our equipment, we may need to provide one of our heavy duty "Commercial Grade" 10'X10' equipment tents.

We provide solid white tents for weddings and our fun color Bird logo radio-station-style tents for other events.

If your original plan is to host your event outdoors and we are all setup in that location and then we are forced to move indoors, there will be a relocation fee charged to relocate our equipment.  If your event is scheduled to be outdoors and we do not setup there upon arrival, there will not be a charge.

Does your company have liability insurance and why would I need that?
Liability insurance is a must for us and should be a part of any legitimate business.
Liability and causality policies will protect you and your guests from any unforeseen circumstances.
We proudly carry a (2) million dollar liability policy with Accord Insurance Company and we will be more than happy to provide a updated written certificate of our upon request.

How early should I book my event with your company?
The sooner the better.  Since we are a small group, we usually get booked up very quickly. However, if you are seeking a DJ on a short notice, we may have a cancellation on that date and still have availability, so call us anyways.

Do you charge more if my event is not in your area?
We are located in Memphis and currently service all of the the Mid-South, including West Tennessee, Northern Mississippi and Eastern Arkansas.
 
Events located outside of our regular service areas usually has a modest trip-mileage fee added. 

Working events outside of our regular service areas is separate from what we charge to work the event.

Traveling with heavy equipment to your event location is like hauling freight which takes additional time, fuel and adds wear on our vehicles.  If your event is located outside of our regular service areas, these fees will be explained up front and always in writing.

Do you charge extra fees for setup and breakdown of your equipment?
Not at all.....  If you want us to DJ a (4) hour "Continuous Music" event, that is what the quote will be.  There are no additional charges for setting up and breaking down our equipment before and after the event. 

Rockin' Robin DJs is a registered trademark name. Our trademark for the name Rockin' Robin DJs was originally registered in 1998 and was first used back in "1989".   No persons or businesses in the state of Tennessee are allowed to use the name or reference to Rockin' Robin in any way without written permission or consent from Robin Knowles and or Rockin' Robin DJs