​Got Questions?

How much do you charge for events?
At Rockin’ Robin DJs, every event we perform is custom fit to reflect each client’s unique needs and vision.

We believe you should never pay for services you don’t need or want.

Several key factors go into preparing the most accurate and personalized quote for your specific event.

​Some of those considerations are outlined below:

  • ​Is your event within our regular service area?
  • Will the event be upstairs with no elevator access? (Yikes!)
  • Is your event outdoors without proper cover for our professional equipment?
  • Is your event both indoors and outdoors?
  • How many hours of “continuous music” would you like?
  • Would you like to add specialty lighting such as uplighting or a custom monogram display?
  • Will you need audio/visual equipment for a photo montage or slideshow presentation?
  • If this is a wedding, will you need a clip-on microphone for your officiant during the ceremony?
  • Will handheld microphones and mic stands be needed for singers or readers during the ceremony and/or reception?
  • Would you like to add karaoke with fun party props (feather boas, tambourines, replica guitars, etc.)?
  • Are you interested in interactive games and contests?
  • Will we need to upgrade the sound system and lighting to accommodate a larger audience?
  • Would you like to add our exciting Cold Sparks effects machines?

What is your method of payment?
• Personal Check
• Company Check
• Credit Card (processed securely through PayPal)
• Cashier’s Check
• Money Order
• Cash (in person) All payments must be made in accordance with the terms outlined in your written contract or invoice.

Is there a deposit required and when is the final payment due?
In most any business, a deposit is the best way for both parties to formally commit to one another. You will never be asked to pay a deposit until after you have received a written contract or invoice from us.
Deposit amounts vary depending on the total investment for your event.
Final Payments Weddings & Mitzvahs - Final payment is due at the time of our Zoom planning meeting as we get closer to your event date.
Most Non-Wedding Events - A 50% deposit is required to secure your date, with the remaining balance due on or before the event date.
Short-Notice Events - If your event is only days or a few weeks away, full payment may be required prior to the event - Many of our clients choose to pay their balance in full upon receiving the written contract. If the final payment is made by personal out-of-state check, the remaining balance must be received no later than 14 days prior to the event date. This policy is discussed before booking and is clearly outlined in the contract.

What if our event is outdoors and it looks like rain, can you just move from one place to another?
Our professional sound equipment is both high-end and heavy, requiring additional time and care to properly transport and set up.
For outdoor events, our equipment must be protected from the elements and placed under a safe, approved covered area with access to a properly grounded electrical outlet nearby.
If a suitable covered area cannot be provided, we can supply one of our heavy-duty, commercial-grade 10’ x 10’ equipment protection tents.
We offer solid white tents for weddings, as well as our custom-colored, radio-station-style tents featuring our signature Rockin' Robin Bird logo for other events — It's like built-in décor for your event included.
​ If your event is planned outdoors and we fully set up in that location but are later required to relocate indoors, a relocation fee will apply. However, if the event is scheduled outdoors and we have not yet set up in that initial area upon arrival, no relocation fee will be charged.

Does your company have liability insurance and why would I need that?
Liability insurance is a must for us and should be part of any legitimate professional business.
​Our liability and casualty coverage helps protect you, your guests, and your venue from unforeseen circumstances that could arise during your event.
We proudly carry a $1,000,000 liability insurance policy through Next Insurance Company, and we are happy to provide an updated Certificate of Insurance upon request.

How early should I book my event with your company?
The sooner, the better. Since we are a small group, our dates tend to fill up quickly.
However, if you’re looking for a DJ and or audio/video needs on short notice, don’t hesitate to reach out.
We occasionally have cancellations and may still have availability for your date — so it’s always worth giving us a call!

Do you charge more if my event is not in your area?
We are proudly based in Memphis and service the entire Mid-South region, including West Tennessee, Northern Mississippi, and Eastern Arkansas.
Events located outside of our primary service area may incur a modest travel and mileage fee.
This fee is separate from the performance rate for your event. Transporting professional, heavy-grade equipment requires additional time, fuel, and vehicle wear — similar to hauling freight.
​For events beyond our standard coverage area, any applicable travel fees will always be clearly outlined upfront and provided in writing.

Do you charge extra fees for setup and breakdown of your equipment?
There are no hidden fees.
If you book us for a (4) hour “Continuous Music” event, that is exactly what your quote reflects. We do not charge additional fees for setting up or breaking down our equipment before or after your event. If you'd like it slightly firmer in tone, here’s an alternative: Our pricing is straightforward and transparent.
If you book a (4) hour “Continuous Music” event, that is the total quoted amount. There are no additional charges for equipment setup or breakdown.

Rockin’ Robin DJs® is a federally registered trademark. The name Rockin’ Robin DJs was first used in commerce in 1989 and was officially registered in 1998. No individual, company, or entity within the State of Tennessee may use the name “Rockin’ Robin DJs,” “Rockin’ Robin,” or any confusingly similar variation thereof without the prior written permission or consent of Robin Knowles and/or Rockin’ Robin DJs. Unauthorized use may constitute trademark infringement and will be subject to appropriate legal action.